1. BUSINESS INFORMATION:
a. Business Name: Estimating Xperts LLC
b. Contact Information: +1 (980) 272-1882, Info@EstimatingXperts.com
c. Licensing: Not required, but all estimates are prepared by qualified professionals with multiple industry and estimating certifications.
2. SERVICES:
a. Scope of Services:
- Estimating Xperts LLC provides accurate restoration and construction estimates for various projects.
- We cover all aspects, including restoration, repair, roofing, remodeling, and landscaping.
b. Estimation Process:
- Estimates are created using industry-accepted formatting, software, and pricelists trusted by insurance carriers.
- Project-specific details are requested for accurate estimates, often in a specific format for effective communication.
- Our methodologies are regularly adapted for efficiency, leveraging the same software used by 80% of insurance carriers.
c. Turnaround Time:
- Turnaround time varies based on project complexity and completeness of initial information.
- Complexity levels are assigned to projects: “Low Complexity” (<48Hr), “Average Complexity” (>48Hr <96HR), “High Complexity” (>96HR).
3. TERMS OF USE:
a. Acceptance of Terms:
- Clients explicitly agree to our terms of use when submitting a request for services.
b. Estimate Validity:
- Estimates do not expire, but clients are encouraged to seek approvals within two weeks due to changing rates and potential secondary damages.
c. Payment Terms:
- Customers with a paying subscription are charged every 30 days on renewal recurring.
- Pay as-you-go customers and customers exceeding their plan limits are charged on completion of requested projects.
- Multiple plan options are available providing benefits depending on subscription tier.
- Payment information is stored with Stripe Payment handler to ensure PCI compliance. Please see Stripe’s PCI attestation of Compliance for more information.
- Clients have an opportunity to review their request and make any changes before submitting estimate requests.
d. Confidentiality:
- Private client information is handled with care and never shared.
- All documentation is secured through Google systems with direct interfacing.
4. DISCLAIMERS:
a. Estimate Creation:
- Estimates are created based on client-facilitated information, and completeness is the responsibility of the client.
b. Accuracy of Estimates:
- Estimates are very accurate but may include some variances.
- Overall accuracy is based on the information submitted by the requester and is the responsibility of the client.
c. Representation:
- Estimating Xperts work on behalf of clients and never as a member of the client’s organization.
d. Data Retention:
- Information gathered is retained securely on an SSL certified server until it is no longer required by law.
e. Client Advisory:
- Clients are advised on the content and format of information required for project completion.
f. Bidding Scenario:
- Utilizing our services for bidding is at the discretion of the contractor, and Estimating Xperts does not guarantee bids.
5. LEGAL COMPLIANCE:
a. Regulatory Compliance:
- Estimating Xperts operates in compliance with local, state, and federal regulations.
b. Data Protection:
- Client data is handled in compliance with data protection laws.
6. CLIENT COMMUNICATION:
a. Communication Channels:
- The majority of communications with clients are conducted via email, utilizing a combination of automated updates throughout the project phases and organic direct emails.
- Conference and phone meetings may be scheduled with limited availability.
7. MISCELLANEOUS:
a. Termination of Services:
- Estimating Xperts reserves the right to terminate services as deemed fit.
- Pay as-you-go fees will not be charged without project completion.